Intensive Case Management (ICM)

Who are these services intended for?

Intensive case management (ICM) services are intended for adults aged 18 years and older living with a diagnosed or undiagnosed moderate-to-severe mental illness.

Their illness must have a low impact on their social functioning and integration.

For example:

  • Difficulty with organization
  • Difficulty integrating into community life
  • Difficulty in adapting to community life


Service intensity

One of the strengths of the ICM model is that the intensity of services can vary. While this clientele requires support visits several times a month, the number and duration of visits vary according to individual needs. 

Services offered

Services are needs-based.

ICM teams provide support in several areas of life:

  • Mental health
  • Physical health
  • Substance abuse
  • Living environment/housing stability
  • IADLs/ADLs/daily living
  • Law
  • Work/school
  • Social relationships
  • Finances

Interventions vary based on the user’s needs, involvement, availability, and intervention plan, among others.  

They mainly focus on developing personal skills and support.

ICM professionals build relationships with their clients that are based on trust and respect.

Using a rehabilitation model, psychosocial follow-ups are provided by support navigators who oversee:

  • Assessments
  • Planning and coordination of services
  • Support
  • Representation
  • References
  • Liaisons
  • Social rehabilitation and integration

How can I benefit from these services?

You must send a medical or professional service requisition to:

Coordinator, Psychotic Disorders Continuum Program
Marguerite Szczygiel 
Telephone:  514 761-6131, extension 2511
Fax:  514 762-3047


Contact details

Douglas Mental Health University Institute
6875 Boulevard LaSalle, Verdun, QC  H4H 1R3
Newman Pavilion, 3rd floor

Fax:  514 888-4481

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