You or a loved one has one of the following symptoms?
- Difficulty breathing;
- Chest pain;
- Intense headaches, severe dizziness, sudden weakness on one side of the body, difficulty seeing or speaking;
- Significant or unexplained bleeding, vomiting blood;
- High fever with confusion or sleepiness;
- Intense abdominal pain, extreme sensitivity, pain along with frequent vomiting;
- Sudden fainting or loss of consciousness;
- Severe allergic reactions: sudden swelling of the face or throat, difficulty breathing, widespread rash.
Call 9-1-1 or go to the nearest emergency room.
Psychological distress, crisis, suicidal thoughts, domestic violence? Click here
If your life isn't in danger ...
There are services more appropriate than the emergency room to treat non-urgent health problems like the flu, COVID or gastroenteritis.
How to access the services?
By phone
Info-Santé (811)
The 811 line promptly puts you in contact with a nurse in case of a non-urgent health issue.
Extension 1 | Health advice for everyone |
Extension 1 | Pediatric line |
Extension 2 | Psychosocial and mental health advice |
Extension 3 | Services for people who do not have a family doctor |
⇒ Click here to view the information sheet “What is 811?”
Online
Service for people who don't have a family doctor
The primary care access point (GAP) is a service offered exclusively to those who do not have a family doctor and who are registered on the Québec Family Doctor Finder (GAMF) waiting list.
This new service provides individuals who don't have a family doctor with a better assessment of their healthcare needs so that they may be referred to a healthcare professional who can manage their needs.
Access the GAP numérique today!
Do you want to be redirected to the right service? Fill the orientation form here
You have a prescription or wish to get vaccinated? Click here
In Person
A pharmacist near you
In addition to checking that medications are safe for you, your pharmacist can also :
- Prescribe medications for simple health problems, such as seasonal allergies or eczema, or for preventive purposes such as smoking cessation.
- Advise you and prescribe antivirals for colds, fever, and/or contagious congestion.
- Help you to prevent dehydration or adjust your medication for gastroenteritis.
- Treat minor infections, side effects or complications related to conditions such as urinary tract infections (in women), shingles, allergic conjunctivitis, acne, certain fungal infections, hemorrhoids, heartburn, and preventative treatments against HIV and other conditions.
- Screen for streptococcus (book an appointment on Clic Santé).
- Advise you on relieving back pain.
- Adjust your doctor's prescription to ensure proper dosage.
- Request laboratory tests to monitor drug efficacy and safety.
- Administrate your vaccine.
Find out if your pharmacist can help you!
Source : Ordre des pharmaciens du Québec
Services offered by community pharmacies: Learn more!
Book an appointment
Need a medical consultation? Book an appointment online through Rendez-vous santé Québec.
- If you have a family doctor, you can book an appointment with their clinic or Family Medicine Group (FMG).
- If you do not have a family doctor and no appointments are available online, call the Primary Care Access Point (GAP) at 811, option 3.
Find a clinic offering quick appointments (within 24 to 72 hours) near you
Some clinics can provide care if you do not have a family doctor or if you need to see a healthcare professional outside your clinic's regular hours.
To find a clinic offering quick appointments near you, consult the Répertoire des ressources en santé et services sociaux.