Policy to combat maltreatment of seniors and of persons in vulnerable situations
Consult our Politique de lutte contre la maltraitance envers les aînés et toute autre personne majeure en situation de vulnérabilité (available in French only)
The two forms of maltreatment
There are two primary forms of maltreatment: violence (involves an act) and neglect (involves a lack of appropriate action).
Violence: Gestures, words or attitudes intended to harm, control or mistreat a person, either through force, intimidation or other means.
Neglect: Failure to take appropriate action to meet a person’s needs.
What is a Concerted intervention process (PIC)? The concerted intervention process (PIC) aims to establish collaboration between various partners, as described in the Entente-cadre nationaleThis ensures better protection and provides older adults, or any other vulnerable adult who is the victim of maltreatment constituting a criminal or penal offence, with the necessary support by promoting effective coordination among the stakeholders in order to ensure the most effective response and thereby put an end to the maltreatment. Click here for more information about the concerted intervention process (PIC) | ![]() |









