- Complaint examination system pamphlet (printable PDF file).
- The User Complaint Examination Procedure By-Law (printable PDF file)
- More information on the Health and social services network complaint examination system
- Useful information about maltreatment
You may formulate a written or oral complaint confidentially to the Service Quality and Complaints Commissioner of the institution concerned.
Service Quality and Complaints Commission
Santé Québec Ouest-de-l’Île-de-Montréal – Universitaire
Toll Free Number: 1 844-630-5125
commissariat.plaintes.comtl@ssss.gouv.qc.ca