Who to Consult? When?

You or a loved one has one of the following symptoms?

  • Difficulty breathing;  
  • Chest pain;
  • Intense headaches, severe dizziness, sudden weakness on one side of the body, difficulty seeing or speaking;
  • Significant or unexplained bleeding, vomiting blood;
  • High fever with confusion or sleepiness;
  • Intense abdominal pain, extreme sensitivity, pain along with frequent vomiting;
  • Sudden fainting or loss of consciousness;
  • Severe allergic reactions: sudden swelling of the face or throat, difficulty breathing, widespread rash.

Call 9-1-1 or go to the nearest emergency room.

Psychological distress, crisis, suicidal thoughts, domestic violence? Click here


If your life isn't in danger ...

There are services more appropriate than the emergency room to treat non-urgent health problems like the flu, COVID or gastroenteritis.


How to access the services?

1. By Phone

Info-Santé (811)

The 811  line promptly puts you in contact with a nurse in case of a non-urgent health issue.

Extension 1
Health advice for everyone
Extension 1
Pediatric line
Extension 2
Psychosocial and mental health advice
Extension 3
Services for people who do not have a family doctor

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2. Online

Service for people who don't have a family doctor

811 extension 3

The primary care access point (GAP) is a service offered exclusively to those who do not have a family doctor and who are registered on the Québec Family Doctor Finder (GAMF) waiting list


This new service provides individuals who don't have a family doctor with a better assessment of their healthcare needs so that they may be referred to a healthcare professional who can manage their needs.

Access the GAP numérique today!

Do you want to be redirected to the right service? Fill the orientation form here

You have a prescription or wish to get vaccinated? Click here

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3. In Person

A pharmacist near you

In addition to checking that medications are safe for you, your pharmacist can also :

  • Prescribe medications for simple health problems, such as seasonal allergies or eczema, or for preventive purposes such as smoking cessation.
  • Adjust your doctor's prescription to ensure proper dosage.
  • Request laboratory tests to monitor drug efficacy and safety.
  • Administrate your vaccine.

Find out if your pharmacist can help you!

Source : Ordre des pharmaciens du Québec

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