Privacy Policy

Protecting your private life is fundamental at the CIUSSS de l’Ouest-de-l’Île-de-Montréal. We diligently respect the applicable laws on privacy protection and on the collection and use of personal information you share on this site.

This policy applies to this site and to all interactions with the CIUSSS de l’Ouest-de-l’Île-de-Montréal that result from use of this site. To ensure the safety of your personal and confidential data, the CIUSSS de l’Ouest-de-l’Île-de-Montréal adheres to the requirements set forth in the Act respecting Access to documents held by public bodies and the protection of personal information.

We encourage you to read this policy attentively and to check regularly for changes and updates.

Automatic Exchange of Information

From the moment you access this site, your computer and the site server automatically exchange information. However, you cannot be personally identified (ex.: name, telephone, address, type of request) by the information.

The following information is exchanged:

  • Your access provider’s domain name (ex.:, if you are using a private account to access the internet; if you are using a university account, etc.);
  • Your IP address (ex.:, which could enable an internet service provides to identity the name of the person associated to that address. However, it is anonymized to ensure the confidentiality of your information;
  • The type of browser (ex.: Chrome, Firefox, Edge) and operating system (ex.: Windows, macOS) you are using;
  • The pages you visit;
  • The date and time you accessed these pages; the address of the site of origin, from which you arrived at the site.

The site collects this information for technological reasons that are inherent to navigating the internet. The server needs this information in order to transmit files that are compatible with the computer equipment you are using. However, in no case do these requirements make it possible to identify you.

This information is also saved and used for statistical purposes. It is used to count the number of visits, the most frequently consulted pages, the technology used by these visitors, the site of origin, and visitors’ the country of origin. In no case will this information be used to create user lists.

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Use of Cookies

We use cookies to help you navigate the pages on this site. These cookies do not collect your personal information. They only save data about your navigation on this site. 

Information transmitted automatically between computers does not personally identify you. This information is only collected to fulfil technological requirements inherent in browsing the internet and is used for statistical purposes.

You can configure your browser to decline cookies at any time. However, doing so may affect the performance of certain functions on this site.

If you are using a computer in a public area or you share your computer with other users, make sure to erase your browsing history before closing your session.

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Use of Google Analytics

This site uses Google Analytics to measure its online audience.

Google Analytics collects data about your navigation on this site. That data is saved on servers located in the United States. Google can transmit this information to third parties when legally obliged to do so or when these third parties process data on its behalf.

The following information is collected by this tool: 

  • The pages you consult;
  • The date, time, duration, and frequency of your visits;
  • The links you click;
  • The computer’s operating system and language used;
  • The name of your internet service provider and your geographic location (region);
  • We also receive your IP address, but it is anonymized (truncated) to ensure the confidentiality of your information. Anonymizing an IP address prevents identification of the user via the IP address.

Google only uses the information collected to produce statistics and reports about the navigation on this site, which helps to improve the online services provided. Under no circumstances will Google link the information collected on this site with any other data it maintains.

We use Google Analytics to understand which content interests you and the way in which you access that content so that we can provide you with a site experience that meets your needs. We use the collected data to adapt our site to your preferences and better meet your needs in terms of care and services on the West Island. Under no circumstances will this institution share your information or data. 

How can I prevent Google from storing my data?

You can choose to prevent Google from recording information about your browsing by installing the Google Analytics deactivation browser add-on on your computer.

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Transmitting Personal Information

This site does not collect any personal data to which the visitor has not consented. As such, it meets the requirements of the Act respecting Access to documents held by public bodies and the protection of personal information.

Articles 64 and 65 of this law require any ministry or organization requesting personal information to ensure that it is necessary to do so, and that they inform the person:

  • of the name and address of the public body on whose behalf the information is being collected;
  • of the purposes for which the information is collected;
  • of the categories of persons who will have access to the information;
  • of the fact that a reply is obligatory, or that it is optional;
  • of the consequences for the person concerned or, as the case may be, for the third person, in case of a refusal to reply;
  • of the rights of access and correction provided by law.

Generally you are not required to provide personal information. However, certain departments may request such information. In such a case, strict measures have been implemented to ensure the site is secure.

It is important to remember that transmitting information by email is not entirely secure. For that reason it is not recommended to provide personal information such as your social insurance number by email. To maintain the confidentiality of your personal information, site administrators will not respond to your questions by email if confidential data must be exchanged.

We handle electronic messages with the same confidentiality as mail received by post. If you send personal information by email by completing an unsecured form or by joining a distribution list, the site team will assume that you consented to do so.

Rest assured that:

  • the site will only use the information required to answer and follow up on your request;
  • this information will be stored and then destroyed in accordance with the Act respecting Access to documents held by public bodies and the protection of personal information;
  • in no case will the transmitted information be used to create user profiles;
  • the site will transmit the information to another government agency only if your request is addressed to that agency or if it is required by law;
  • the site will never transmit any information to a private organization.

In general, the site collects personal information in the following cases:

  • When you sign up for alerts or newsletters;
  • When you complete a form (comments, suggestions);
  • When you complete satisfaction and evaluation surveys.

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Limiting Data Collection

The site collects only the personal information needed for the purposes described above. Where applicable, it indicates whether a request for personal information is mandatory or optional and the consequences of choosing or not choosing to provide that information.


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Limiting the Use, Communication, and Storage

The site does not use or communicate personal information for purposes other than those for which it was collected, unless the person concerned consents or the law requires it. Personal information is kept for as long as necessary to achieve the specified purposes.


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The site ensures that personal information is accurate, complete, and up-to-date when that information is used. Anyone can submit changes to that information by writing to us in the Contact Us section of the site.


Security Measures

Personal information is protected by security measures that are appropriate to the situation.


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Receiving and Handling Complaints Regarding Non-Compliance with these Principles

This site receives and handles all complaints regarding the implementation of the principles described on this page of the site. You can submit your complaint by sending us a message from the Contact Us  section of this site.

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Your Responsibilities as a User

To maximize your security, you must:

  • Use the most recent version of a browser that meets security requirements (SSL protocol with 128-bit encryption);
  • clear the cache of your browser after transmitting your data;
  • Protect the confidentiality of your identification data, access code and password. Under no circumstances can this site be held responsible for unauthorized access of the aforementioned. If their confidentiality has been compromised, please inform the site administrators immediately to prevent fraudulent use of your identity.


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When you click a link and leave the CIUSSS de l’Ouest-de-l’Île-de-Montréal website, the information exchanged from that moment forward are not subject to this privacy policy but rather to that of the target site. As a precaution, we encourage you to read the privacy policy of the site in question.


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For More Information

For any questions concerning access to information and privacy protection, please get in touch with us using one of the options in the Contact Us section.


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