Users committee

Who are we?

Our users committees protect the rights of all individuals who receive care and services from a health and social services institution in Quebec.

All of the Montréal West IUHSSC users committees have a mandate to:

  • Provide users with information about their rights and responsibilities.
  • Promote quality of life improvements for users, and evaluate user satisfaction with the services received from the institution.
  • Advocate for the individual and collective rights and interests of users in their dealings with the institution.
  • Upon request, guide and assist users in their actions, including lodging a complaint, should the need arise.

The Integrated Centre users committee (ICUC) carries out the same functions as the local users committees.  However, in addition, it:

  • Coordinates and synchronizes the activities of all users and residents committees of the Montréal West Island Integrated University Health and Social Services Centre ;
  • Represents all users in its dealings with Montréal West Island Integrated University Health and Social Services Centre authorities. It also speaks for all users and local committees in its dealings with the:
    • Board of Directors
    • Vigilance and Quality Committee
    • Risk Management Committee

Within the Montréal West Island Integrated University Health and Social Services Centre, you may contact either the users committee for your facility or the ICUC – the choice is yours.  You’ll receive the same level of attention and respect regardless of which committee you choose.


Would you like to get involved?

If you’d like to contribute to improving users’ satisfaction and helping ensure their rights are respected, our users committees need you!

The roles and duties of members of the users committees are as follows:

  • Provide users with information about their rights and responsibilities
  • Help improve the quality of the care and services offered
  • Guide users who request help
  • Ensure the smooth functioning of the CHSLD residents committees.

If you’re interested in joining one of the committees, please contact us:
514 363-3025, ext. 8002

ICUC Members

The ICUC is comprised of six members elected by the local users committees and five representatives elected by the local residents committees.  All committees are represented on the Integrated Centre users committee (ICUC).

Micheline BélandPresident of the Montréal West Island ICUC514 364-6700, extension 40227
Claudel St-PierrePresident of the Centre d'hébergement Denis-Benjamin-Viger Residents' Committee514 620-6310, extension 3752
Diane TrempePresident of the West Montreal Readaptation Centre Users' Committee514 363-3025, extension 2422
Abdelkarim ElgadiPresident of the Douglas Mental Health University Institute Users' Committee514 761-6131, extension 2282
John BrkichPresident of the Grace Dart Extended Care Centre Users' Committee514 255-2834, extension 3583
Johanne ComeauPresident of the Centre d'hébergement Nazaire-Piché Residents' Committee514 637-2326, extension 60222
Jeannine LemireMember of the Centre d'hébergement de Dorval Residents' Committee514 631-9094, extension 70226
Catherine BubnichMember of the Lakeshore General Hospital Users' Committee514 630-2225, extension 1453
Hélène DuquetMember of the Centre d'hébergement de Lachine Residents' Committee514 364-7161, extension 52276

Contact us

Montreal West Island Integrated University Health and Social Services Centre Users Committee 8000 Notre-Dame
Lachine (Quebec)
H8R 1H2
514 363-3025, extension 8002
Douglas Mental Health University Institute Users Committee Burgess Pavilion

6875 LaSalle Boulevard
Montréal (Quebec)
H4H 1R3
Room D-0104
514 761-6131, extension 2286

Batshaw Youth and Family Centres Users Committee5 Weredale Park
Montréal (Quebec) 
H3Z 1Y5
514 989-1885
Grace Dart Extend Care Centre Users Committee6085 Sherbrooke East
Montréal (Quebec) 
H1N 1C2
514 255-2833, extension 2278
West Montreal Readaptation Centre Users Committee231 Elm
Beaconsfield (Quebec) 
H9W 2E2
514 363-3025, extension 2422
St. Mary’s Hospital Centre Users Committee8000 Notre-Dame
Lachine (Quebec)
H8R 1H2
514 363-3025, extension 8002
West Island Facilites Users Committee Lakeshore General Hospital • CLSC du Lac-Saint-Louis • CLSC de Pierrefonds • CHSLD Denis-Benjamin-Viger160 Stillview 
Pointe-Claire (Quebec) 
H9R 2Y2
514 630-2225, extension 1453
Dorval-Lachine-LaSalle facilities Users Committee Hôpital de LaSalle • CHSLD de Dorval • CHSLD de LaSalle • CHSLD Nazaire Piché • CHSLD de Lachine • CLSC de Dorval-Lachine • CLSC de LaSalle8585, terrasse Champlain
LaSalle (Quebec)  
H8P 1C1
514 362-8000, extension 31987
Sainte-Anne’s Hospital Users Committee305 des Anciens-Combattants boulevard
Sainte-Anne-de-Bellevue (Quebec)
H9X 1Y9
514 457-3440, extension 2259

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Annual reports - Users committee

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