Contacting Loved Ones

Social communication

Would you like to contact a loved one living in one of our residential resources? Schedule an appointment online and we will contact you for a phone call or a video call!

Please note that the appointment scheduling platform is valid for those in the following residences only:

  • Centre d'hébergement Denis-Benjamin-Viger 
  • Centre d'hébergement Nazaire-Piché 
  • Centre d'hébergement de Dorval 
  • Centre d'hébergement de LaSalle 
  • Centre d'hébergement de Lachine 
  • Grace Dart Extended Care Centre 
  • Ste. Anne's Hospital 
  • Residential Unit at Hôpital de LaSalle
  • Rehabilitation Unit at Hôpital de LaSalle
  • Hôpital de LaSalle - Medicine-Surgery 
  • Hôpital de LaSalle - Intensive Care

Other facilities will be added shortly!

Procedure

Using your smartphone, tablet or personal computer, go to our appointment scheduling platform. *The platform is not compatible with Internet Explorer. Please use a different web browser (e.g., Chrome, Safari). 

Steps

  1. Select the “Phone call” or “Video call” option.
  2. Select the name of the facility where your loved one resides.
  3. Select a date and a time for your appointment.*
  4. Fill out the short form with your information and that of the person you wish to contact.

Once that is done, you will instantly receive an email confirming your appointment. A second email confirming the date and time of your appointment, along with the hyperlink if you have chosen a video call, will be sent to you at the beginning of the day on which your call is scheduled.

Also note that a person will be with your loved one during the call to facilitate communication.

Downloadable PDF format

* In an effort to allow as many people as possible to take advantage of these services, we cannot ensure more than one social communication per week and per family. If there are time slots that are not taken, they will be offered to the families who would like to schedule a 2nd appointment.

Videos

One video, which lasts about 10 minutes, is intended for service aides who accompany residents and patients during their virtual visits with loved ones. A second video has been developed for loved ones. These tools provide helpful advice on making such visits a success: individual preparation, setting the scene, keeping interactions positive, topics to keep the conversation going, etc.

Service Aide - Happiness in your hands

In Conversation with your Loved Ones

Medical communication

Long-term Care Centres (CHSLD) and Residences for Seniors

If you are trying to get news about a loved one residing in one of our CHSLDs or one of the residences for seniors within the territory of the Montréal West Island, see the list below and call the facility directly.

CHSLD and Residences for Seniors List

  • Grace Dart Extended Care Centre
    • 5155 Ste. Catherine St. E., Montréal, QC  H1V 2A5
    • 514 255-2833
  • Centre d’hébergement de LaSalle
  • Residential Unit at Hôpital de LaSalle
  • Centre d’hébergement de Lachine
  • Centre d’hébergement Nazaire-Piché
  • Centre d’hébergement de Dorval
    • 225 de la Présentation Avenue, Dorval QC H9S 3L7
    • 514 631-9094
  • Centre d’hébergement Denis-Benjamin-Viger
  • Ste. Anne’s Hospital
    • 305 boul. des Anciens Combattants, Sainte-Anne-de-Bellevue, QC H9X 1Y9
    • 514 457-3440

See the complete list of residential resources for seniors within our territory.

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Info CIUSSS Line

A dedicated telephone line is also available to you. For general questions concerning:

  • One of our residential resources (CHSLD, private residences for seniors) within the territory of the Montréal West Island IUHSSC,
  • Our care and services,
  • The opening hours of our facilities and
  • Measures in place,

call us on the Info-CIUSSS line at 514 630-2123.

Our teams are available to help you, 7 days a week:

  • Monday to Friday: 10 am to 6 pm;
  • Saturday and Sunday: 10 am to 5 pm.

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Support

Do you need help to access the online appointment scheduling platform? Would you rather have someone schedule the appointment for you? Don’t hesitate to contact the residence where your loved one lives. Consult the list of our facilities under Social communication.

The service is available Monday through Friday, from 8 am to 5 pm.
Are you having difficulty reaching a staff member by phone? Leave us a message and we will call you back within a few days.

About the online appointment scheduling platform

The online appointment scheduling platform is powered by Clic Santé. It is therefore normal to see the logo below appear at the bottom of the page and on the confirmation emails sent out by the platform.  

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