Intensive case management (ICM) services are intended for adults aged 18 years and older living with a diagnosed or undiagnosed moderate-to-severe mental illness.
Their illness must have a low impact on their social functioning and integration.
- Difficulty with organization
- Difficulty integrating into community life
- Difficulty in adapting to community life
One of the strengths of the ICM model is that the intensity of services can vary. While this clientele requires support visits several times a month, the number and duration of visits vary according to individual needs.
Services are needs-based.
ICM teams provide support in several areas of life:
- Mental health
- Physical health
- Substance abuse
- Living environment/housing stability
- IADLs/ADLs/daily living
- Social relationships
Interventions vary based on the user’s needs, involvement, availability, and intervention plan, among others.
They mainly focus on developing personal skills and support.
ICM professionals build relationships with their clients that are based on trust and respect.
Using a rehabilitation model, psychosocial follow-ups are provided by support navigators who oversee:
- Planning and coordination of services
- Social rehabilitation and integration