Social Media Guidelines

Our Social Media Etiquette Guidelines

Welcome to the CIUSSS de l’Ouest-de-l’Île-de-Montréal (CIUSSS ODIM)! We want to provide you with safe online environments that promote respectful interactions. That is why we have created these guidelines, which define your rights and responsibilities as users of our social media platforms.


The CIUSSS de l’Ouest-de-l’Île-de-Montréal monitors its online platforms Monday to Friday from 8:00 a.m. to 4:30 p.m., except on holidays.  

All comments are read and considered. However, we do not commit to engaging with every comment.  

To maintain a courteous discussion forum, certain comments may be removed. The author of a comment may be blocked if their comment is:

  • defamatory, insulting, hateful, racist, xenophobic, homophobic, sexist or offensive;
  • a commercial, advertising, or promotional message;
  • repeated several times or off-topic; 
  • only intended to share links to inappropriate websites or sites that harm the reputation of the Québec’s Ministry of Health and Social Services (MSSS);
  • a message that contains confidential information such as personal data;
  • a political message from a person or organization defending ideas that are against our values;
  • in a language other than French or English;
  • irrelevant, too long, repetitive, or otherwise inappropriate (spam).

Furthermore, if information turns out to be erroneous or incomplete, the CIUSSS ODIM commits to correcting or removing it without delay and informing its users. 

The CIUSSS ODIM reserves the right to erase comments or ban Internet users who do not adhere to these guidelines, and to do so without prior warning.

Do not use CIUSSS ODIM social media platforms to contact us about an emergency or to access care.

These guidelines are intended to ensure that CIUSSS de l’Ouest-de-l’Île-de-Montréal social media platforms provide a positive and secure online environment while ensuring the privacy of its patients, users and subscribers is respected.

Respect for privacy and the personal information

The CIUSSS ODIM is committed to respecting the privacy of its patients, users, and subscribers on its social media platforms. No files will be handled CIUSSS ODIM social media platforms and no details of patient files will be disclosed.

Responsibilities of Internet Users

Every Internet user is responsible for:

  • Their words and the accuracy of their statements. 
  • The information they provide. 
  • Protecting their privacy and respecting the private lives of others by not publishing confidential information such as sensitive personal details (for example, someone’s telephone number or health insurance number).

If an Internet user wants to post photos or videos on our platforms, they must first make sure they have the consent of the people who appear in it.

Languages Used

In accordance with Bill 101, the French language takes priority at our CIUSSS. Some of our facilities have been designated by the Québec government and are recognized by section 29.1 of the Charter of the French Language as facilities that provide services to English speakers. That designation requires that those facilities provide care and services in English to those who wish it. 

Accordingly, communications on CIUSSS ODIM social media platforms are generally bilingual (French and English), with French as the predominant language.


Complaints are not addressed via social media platforms. To make a complaint, please contact the Service Quality and Complaints Commissioner’s Office.

For more information, please contact the Service Quality and Complaints Commissioner’s web page.


For all media requests, contact Media Relations Department:

For more information, visit

The CIUSSS de l’Ouest-de-l’Île-de-Montréal social media etiquette guidelines are based on those of the Ministère de la Santé et des Services sociaux and the CIUSSS du Centre-Sud-de-l’Île-de-Montréal

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