Visiting Loved Ones

In a Residential and Long-Term Care Centre (CHSLD)

Visiting hours

  • Visits are encouraged between 8 am and 8 pm.
  • However, out of respect for the lives and safety of the residents, the doors are always open.  
  • Certain restrictions may apply. Check with the CHSLD or the unit.

General Guidelines

  • If you have any symptoms of an infection or an illness, please refrain from visiting your loved one. 
  • Practice hand hygiene upon arriving at the facility and when entering or leaving the room. 
  • The use of a mask is no longer mandatory in our CHSLDs, but optional, except in the situations described below:
    • You have symptoms of respiratory infection or gastroenteritis;
    • You are visiting or working on a unit under surveillance alert or unit experiencing outbreak of respiratory infection;
    • You are less than 2 meters from patients in the following areas:
      • Acute care unit;
      • Care or living environment related to rehabilitation.
  • We encourage anyone whose state of health puts them at risk to wear a mask.
  • If there is an outbreak in the CHSLD, additional guidelines may be provided.  
  • If your loved one is in isolation, follow the measures in effect and do not hesitate to speak to the care teams.

In a Hospital Centre

Please note: Wearing a mask is now optional in our facilities, for healthcare workers as well as users, companions and visitors, but remains mandatory in the following situations:

Health conditions
  • If you have symptoms of respiratory infection or gastroenteritis, please postpone your visit. If this is not possible, please proceed with hand hygiene and wear a mask as soon as you enter one of our facilities.
  • Wearing a mask is recommended for people whose health is at risk.
Clinical areas (care units, emergency, open ambulatory clinics) that receive users with one or more criteria of vulnerability, such as:
  • Hemato-oncology patients;
  • Babies in the nursery;
  • Patients with severe immunosuppression (transplant patients, those undergoing active chemotherapy, etc.);
  • Users in hemato-oncology or with severe immunosuppression receiving treatment in hemodialysis units.
OR
  • On any unit experiencing a respiratory infection outbreak;
  • As directed by the Infection Prevention and Control (IPC) Service of the Montréal West Island CIUSSS.
 

Visiting hours

In the Emergency

  • You may visit your loved one at any time. 
  • Certain restrictions may apply. 
  • The staff reserves the right to limit the number of visitors.

Other Units

St. Mary’s Hospital Center

Birthing Center

  • Before the Birth - Delivery Room
    • No more than 3 accompanying adults

  • After the Birth - Post-partum Care Unit 
    • Partner / Support person:  Anytime
    • Baby’s grandparents, siblings: From 8 am to 8 pm
    • Other family members and friends: From 6 pm to 8 pm 
    • “Quiet Time” is from 2:45 pm to 3:45 pm. During this time, the lights are dimmed, the intercom is used sparingly and the healthcare team limits their interventions. This hour-long rest period is meant to strengthen the bond between you and your newborn as well as encourage breastfeeding. Please ask your visitors to come before or after “Quiet Time”.
  • Additional Information
    • Children under the age of 12 are not allowed on the unit (with the exception of the newborn’s siblings). 
    • Visiting hours are strictly enforced. Please notify your family and friends. 
    • During your stay, we prefer that flowers and other gifts be sent to your home rather than the hospital and that the number of visitors be kept to a minimum. 
    • Our visiting hours, which have been established with you in mind, are aimed at:
      • Encouraging periods of rest and a speedy recovery for you and your baby
      • Ensuring the care and safety of your baby
      • Maximizing learning opportunities for you as a family
      • Preventing infections

Inpatient Psychiatry Unit

  • Before coming, please contact the unit to make an appointment and to find out about the restrictions in effect:  514 345-3511, extension 3417.

Other units

  • At any time

Lakeshore General Hospital

8 am to 8 pm

Birthing Unit

Visiting hours are from 8 am to 8 pm.

Restrictions:

  • Two visitors at a time.
  • Children are not allowed on the unit (with the exception of the newborn’s siblings).

Hôpital de LaSalle

Family Birthing Unit (UFN)

  • At any time.
  • Certain restrictions may apply.
  • The staff reserves the right to limit the number of visitors.
  • No visitors are allowed if the baby is in Intermediate Care. Only parents may visit. 

Note: Visits must not interfere with family care. Visits from individuals under the age of 18, with the exception of siblings, are discouraged.  

Emergency Department

  • At any time.
  • Certain restrictions may apply.
  • The staff reserves the right to limit the number of visitors.
  • Care units and residential centres (CHSLD) 
  • From 8 am to 8 pm.
  • Certain restrictions may apply. Please check with the unit or CHSLD.

Note: Out of respect for the lives and safety of the residents, the doors are always open.

Universal unit

  • Day surgery, endoscopy and pre-admission: Patients may be accompanied by one person, provided they wait in the waiting area or outside the hospital. 
  • Colposcopy: patients may not be accompanied.

Douglas Mental Health University Institute

Mornings: 9:30 am to 11:30 am / Afternoons: 1:30 pm to 3:30 pm / Evenings: 6 pm to 8 pm*

*Visiting hours may vary depending on the clinical programs and room availability.

Before coming, please contact the units to make an appointment and to find out about the restrictions in effect.

Contact information for the various units: 

  • Short-Term Unit - Intensive Care: 514 761-6131, ext. 2225   
  • Short-Term Unit - Brief Interventions: 514 761-6131, ext. 2222   
  • Complex Mood Disorder Unit: 514 761-6131, ext. 2878   
  • Short-Term Unit - Adolescents: 514 761-6131, ext. 7369 or 2102   
  • Short-Term Unit - Eating Disorders: 514 761-6131, ext. 3898    
  • Long-Term Unit - Geriatric Psychiatry: 514 761-6131, ext. 2192   
  • Short-Term Unit - Geriatric Psychiatry: 514 761-6131, ext. 2200   
  • Medium-Term Unit - Dementia Moe Levin: 514 761-6131, ext. 2179 or 2188 
  • Short-Term Unit - Psychotic Disorders: 514 761-6131, ext. 3639   
  • Medium-Term Unit - Intensive Rehabilitation – Psychotic Disorders: 514 761-6131, ext. 2863   
  • Medium-Term Unit - At-Risk Behaviours and Forensic Psychiatry: 514 761-6131, ext. 2574   
  • Medium-Term Unit - Intellectual Handicaps with Psychiatric Comorbidity: 514 761-6131, ext. 3645

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