Are you dissatisfied with care and services received by a health and social services facility that is part of the Montréal West Island CIUSSS?
You can submit a complaint or report abuse or maltreatment to the Montréal West Island CIUSSS Service Quality and Complaints Commission.
Centre d’assistance et d’accompagnement aux plaintes
Your local Centre d’assistance et d’accompagnement aux plaintes (CAAP, or Complaint Assistance and Support Centre) can help you to formulate your complaint. It’s free and confidential!
In Montréal, the CAAP de l’Île-de-Montréal offers services in English and French to all health and social services network users.
Upon request, the Users' Committee at the facility in question can guide or assist you with your complaint.
Accompaniment by a loved one
Any person you choose can accompany or assist you throughout the process.