The Users Committee Listens to Your Concerns

CIUSSS - MWI News

Users Rights Week, which took place from September 21-29, was a chance for us to reach out to our clientele.

Many of you were curious to know how a users committee works and what its role is. Since we are committed to providing essential information, here are the answers to frequently asked questions. 

1. What is the difference between a users committee and a residents committee?

Our users committees and residents committees share the same mandate: to defend the rights of our clientele.

Users committees ensure that the concerns of all users of an establishment or a facility are addressed and that their needs are met, whereas residents committees ensure that the concerns of the residents of a facility are addressed and that their needs are met.

2. What is the role of a users committee?

The users committee’s role is to:

  • Inform users of their rights and obligations
  • Promote improved living conditions for users, and assess their level of satisfaction
  • Defend the collective rights and interests of users
  • On request, help and assist users with any actions they undertake 

3. How does the users committee communicate the needs expressed by users to the upper management team?

The users committee has your best interests at heart, which is why it will ensure your health institution’s management hears about your concerns and your needs.

How?

  1. A coordinator follows up with each committee to remedy a situation in a given facility, whenever an issue arises.
  2. The Associate President and CEO of the Montréal West Island Integrated Health and Social Services Centre is always present during meetings of the comité des usagers du Centre intégré (CUCI) de l’Ouest-de-l’Île-de-Montréal, thus allowing her not only to answer questions by the CUCI, but also to keep upper management informed.
  3. At the end of the year, the CUCI submits a report to the Montréal West Island IUHSSC. The report provides details on each committee session held during the year. 

Click here for more information on your users committee. 

If you have any questions, please contact the CUCI at: comite_des_usagers_CIUSSS_ODIM@ssss.gouv.qc.ca